Administrative consultation - Gyousei Soudan (English) administrative counseling

Japanese: 行政相談 - ぎょうせいそうだん（英語表記）administrative counseling

A system for accepting complaints, requests and opinions from citizens regarding administrative matters and reflecting them in improving administration. Since 1955, the Ministry of Internal Affairs and Communications (formerly the Administrative Management Agency and the Management and Coordination Agency) has been investigating as part of its administrative inspection duties, contacting relevant administrative agencies and handling complaints. Private experts are commissioned as administrative consultants, and general administrative consultation offices have been set up in department stores and other locations.

Source: Encyclopaedia Britannica Concise Encyclopedia About Encyclopaedia Britannica Concise Encyclopedia Information

Japanese:

行政に関する国民からの苦情，要望や意見を受け付け，それらを行政の改善に反映させるための制度。 1955年以来，総務省 (以前は行政管理庁および総務庁) が行政監察業務の一つとして調査に当たり，関係行政機関に連絡し，苦情を処理している。民間有識者を行政相談員に委嘱しており，総合行政相談所をデパートなどに開設している。

出典　ブリタニカ国際大百科事典小項目事典ブリタニカ国際大百科事典小項目事典について　情報

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